Return & Refund Policy
We are committed to ensuring your complete satisfaction with every purchase. To make your shopping experience risk-free and enjoyable, we offer a straightforward, no-hassle return and refund policy.
1. No Fees for Returns or Exchanges
We do not charge any restocking or handling fees for returns or exchanges. You can return or exchange your items without worrying about extra costs.
2. 30-Day Free Return & Exchange Period
You may return or exchange products within 30 calendar days from the date you receive your order. To be eligible, the items must be unused, in original condition, and with all original packaging and tags intact. This helps us ensure the product can be resold or safely handled.
3. Return Shipping Costs
We cover the shipping costs for all returns and exchanges within the 30-day window. Simply follow the return instructions provided by our customer service team to ship the item back at no cost to you.
4. How to Initiate a Return or Exchange
To start the return or exchange process:
- Contact our customer support team within 30 days of receiving your order.
- Provide your order number, contact details, and reason for the return or exchange.
- Our team will guide you through the next steps and provide the return shipping label if applicable.
5. Refund Processing
Once we receive and inspect your returned item, we will process your refund promptly. Refunds will be issued to the original payment method used for purchase. Please allow 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.
6. Exchanges
If you prefer an exchange for a different size, color, or product, please specify this when contacting us. We will assist you in making the exchange quickly and easily.
7. Non-Returnable Items
For hygiene and safety reasons, some items such as personalized products, final sale items, or intimate apparel may not be eligible for return or exchange. These exceptions will be clearly noted on the product page.
8. Damaged or Defective Products
If your order arrives damaged or defective, please contact us immediately. We will arrange for a replacement or full refund at no additional cost.
9. Contact Information
We are here to assist you at every step:
- Phone: +1 (702) 870-8200
- Email: [email protected]
- Return Address: 1261 S Decatur Blvd, Las Vegas, NV 89102, USA